No returns are accepted without previous authorisation.

Please contact us within 3 days of receiving your order if you wish to cancel as any claim made outside of this period will not be accepted.

All returns will be subject to a 20% (excluding delivery charges) administration fee.

Return costs are the responsibility of the buyer - it is strongly advised that you insure your return package to us as Lucent Studios will not be liable for items lost in the post.

Please notify us within 3 days of any damages and retain all damaged items for possible inspection at Lucent Studio’s discretion.